1. How to place an order?
You can place your order using the method most convenient for you:
- Place your order in-store at our Showroom ul. Kłobucka 23B, Warsaw, opening hours: Mon-Fri 10:00-18:00, Sat 11:00-16:00
- by contacting a Primavera Casa Sales Representative by phone or email -> CONTACT tab
- by clicking on the "basket" button on the website
2. Where can I add information that is not available when placing the order?
During order placement - in the "Message to Seller" section or by contacting a Primavera Home Sales Representative at +48 573 503 808
3. Can I make a return?
Yes, if the product is in stock or in production, with delivery to the warehouse. Returns cannot be made if the order is made individually according to the customer's instructions and confirmed by the customer before production. In such situations, please contact our Complaints Department to clarify the possible issue.
4. What is the order processing time?
Depending on the products. We offer models available immediately, so you can arrange a delivery date, even within 48 hours. We also make products to order, with lead times ranging from 2 to 12 weeks. Availability information is provided in the description of each product. Please refer to this information or confirm availability directly with the sales representatives by calling +48 573 503 808
5. Can I pay by credit card?
Yes, purchases can be paid by credit card both in-store at the showroom and when purchasing remotely - please request payment upon delivery.
6. Can I pay cash on delivery?
Yes, this is possible for most products. With the following exceptions:
- In the case of a purchase by an individual: cash on delivery cannot exceed PLN 6,000 gross, if delivered by our own transport - any amount.
- In the case of a purchase by a company, cash on delivery can only occur if the total order does not exceed PLN 15,000 gross.
- If the order includes products with a longer availability period - an advance payment is required for the reservation, agreed with the Merchant.
- If the order includes products for production - an advance payment is required for production.
7. Can I purchase in installments?
Yes, through Santander, Credit Agricole, 0% installments PayU, Leaslink.
8. Do we have a display?
Yes, we have two showrooms in Warsaw, at Wilanowska Street 170 and Kłobucka Street 23B. The display is not permanent, but changes regularly. To view the display currently available, please contact the showroom at +48 573 503 808
9. Where are the fabric colors available?
Fabrics are available for viewing in our showrooms in Warsaw at Wilanowska Avenue 170 and Kłobucka Street 23B. Samples can be borrowed for a deposit, then courier delivery or personal collection from the showroom is possible.
10. Can I receive fabric samples?
Yes, samples can be borrowed for a deposit, then courier delivery or personal collection from the showroom is possible.
11. How do I order fabric samples?
Sample rentals can be made by contacting a Primavera Home Sales Representative by phone or email -> CONTACT tab
12. Where is the scale located?
Product weights are listed in the product descriptions, in the FEATURES tab. If this information is not provided, the sales representative will answer your query by phone at +48 573 503 808
13. What is the shipping cost?
The shipping cost depends on the size and weight of the product, the shipping method, and your location. When shopping online, after entering your shipping zip code at the "place order" stage, shipping will be automatically calculated for selected products.
For purchases over PLN 35,000, shipping is free. Any questions regarding determining the shipping cost will be answered by our Sales Representatives - +48 573 503 808
14. Do we ship furniture internationally?
Yes, to arrange the details of an international order, please contact us: sklep@sklepprimavera-home.com or by phone at +48 573 503 808
15. How much does international shipping cost?
The shipping cost depends on the size and weight of the product, the shipping method, and the location. When shopping online, after entering the shipping postal code at the "place order" stage, shipping will be automatically calculated for the selected products. To discuss shipping costs, please contact us by email: sklep@primavera-home.com or by phone at +48 573 503 808
16. Is the delivery service included in the price?
No, the furniture delivery and assembly service is determined individually depending on your needs. The price depends on the size of the order, the delivery location, and the delivery method.
17. Which companies deliver the goods?
We work with numerous courier companies and an external transport company. We also have our own company transport. If you would like to learn which transport will be used to deliver your order, please contact our delivery department: +48 790 215 051 or office@primavera-home.com
18. Do drivers contact you before delivery?
Yes, the delivery department provides the driver with the customer's contact information, and they contact you on the day of delivery.
19. Can I choose the delivery day?
Yes, in most cases. We always try to adjust the delivery time to the customer's preferences.
20. Can the driver help with carrying the product?
If the carrying service has been paid for, the driver must carry the product. If the service has not been paid for, the driver can help if they agree, but they are not obligated to do so.
21. How to file a complaint?
Complaints and any irregularities should be reported by email to our COMPLAINTS AND RETURNS department atfirma@primavera-home.euor by phone at +48 791 424 944
22. How long does it take to resolve a complaint?
Based on the regulations posted on our website, the complaints department must respond to reported problems within 14 days. The time it takes to process a complaint depends on the situation.
For any information regarding a reported issue, please contact our COMPLAINTS AND RETURNS department directly at firma@primavera-home.eu or by phone +48 791 424 944
23. How to measure the space for a glamour corner sofa?
To accurately measure the space for a glamour corner sofa, start by determining the available width, depth, and height of the space where the furniture will be placed. It's best to use a steel tape measure for precision. Measure the walls, taking into account skirting boards and any protruding elements such as radiators or window sills. Remember to leave a minimum of 5-10 cm of clearance on the sides to ensure easy installation and air circulation.
It's also worth marking the outline of the corner sofa on the floor with masking tape according to the manufacturer's dimensions – this will allow you to assess whether the furniture will not interfere with passageways and door openings. If the corner sofa has a sleeping function or a storage compartment, check whether the extension mechanism will have enough space when fully extended. Accurate measurement ensures that the glamour corner sofa will not only fit perfectly into the interior but also maintain the aesthetics and functionality of the room.
24. Custom-made sofa – how long does it take and what can be personalized?
The lead time for a custom-made glamour sofa depends on the manufacturer and the level of customization. At Primavera Home, it typically takes 6 to 10 weeks, as each piece is made according to the customer's individual specifications. The process includes not only production but also quality control and safe transport.
The customer can personalize many elements: fabric type (velvet, velvet, braid), upholstery color, decorative finishes (e.g., quilting, crystal buttons, piping), as well as the dimensions and configuration of the furniture. In the case of modular sofas, it is possible to adjust the number of elements, the position of the corner section (left- or right-handed), or add a sleeping function. Personalization allows you to create a piece of furniture that perfectly fits the character of the interior and individual needs.
Ordering a custom-made sofa is an investment in unique design, but it requires taking into account the lead time to ensure the product arrives exactly when needed for the interior design.
25. Which fabrics should you choose for a glamour sofa?
The choice of fabric for a glamour sofa influences the appearance, durability, and comfort of use. Velvet and velvet are the most common, giving the furniture a luxurious, soft-to-the-touch character. They are available in a wide range of colors, from muted beiges to intense navy blues and bottle greens.
An alternative is woven fabrics with a more pronounced structure, which better conceal minor stains. If you have children or pets in the home, consider easy-to-clean or hydrophobic materials that limit the absorption of liquids.
When choosing a fabric, consider abrasion resistance (as determined by the Martindale test) – the higher the value, the more durable the upholstery. Glamorous sofas are often decorated with tufting or buttons, so it's a good idea to choose a fabric that beautifully drapes over such details. A carefully selected material will ensure not only an elegant appearance but also comfort and ease of care for years to come.
26. What is the difference between velvet and velour?
Velour and velvet are fabrics often used in glamorous furniture, but they differ in structure and visual effect. Velvet has a shorter, denser pile, making it slightly more matte and resistant to everyday use. It is soft, pleasant to the touch, and drapes well over furniture.
Velvet has a longer and shinier pile, giving it a unique, refined sheen. It is even smoother to the touch, and its surface changes shade depending on the direction you stroke it. It is slightly more demanding to care for, as it shows signs of wear more quickly.
The choice between velvet and velour depends on the aesthetic preferences and lifestyle of the household members. Velvet is a practical compromise between elegance and durability, while velvet is for those seeking maximum luxury and depth of color.
27. How to care for high-gloss glamorous furniture?
High-gloss glamorous furniture, such as dressers, tables, and bedside tables, requires gentle care to maintain its shine. For daily cleaning, it's best to use a soft, dry or slightly damp microfiber cloth that won't scratch the surface.
Avoid rough sponges, abrasive powders, and strong detergents, which can dull the paint. For stains, use a mild solution of water with a little dish soap, then wipe with a dry cloth.
To prevent micro-scratches, don't drag objects across the countertop—use coasters and runners. It's also worth avoiding direct sunlight, which can cause discoloration, and excessive moisture. With proper care, glamorous furniture will retain its mirror effect for many years.
28. How much does a custom-made glamour sofa cost?
The price of a custom-made glamour sofa depends on the size, fabric type, finishes, and additional features. At Primavera Home, prices typically start at several thousand złoty for a smaller model and can reach several thousand złoty for large corner sofas with a sleeping function and high-quality fabrics.
The degree of customization also influences the cost – choosing premium velvet, Chesterfield quilting, or crystal embellishments increases the price. It's worth remembering that a custom-made sofa is an investment in durability and unique design, which is why it often outperforms standard models, but offers incomparable comfort and fits seamlessly into the interior.
29. How to care for mirrors and mirrored elements in glamour furniture?
Mirrored elements in glamour furniture, such as drawer fronts or decorative panels, are best cleaned with a soft microfiber cloth and a glass cleaner. Spray the liquid onto a cloth, not directly onto the surface, to avoid streaks and moisture in the crevices.
Avoid products containing high concentrations of ammonia or alcohol, which can damage the mirror's silver plating. Natural solutions, such as a 1:1 vinegar and water ratio, also work well for removing fingerprints and smudges. Regular cleaning helps maintain the depth and shine characteristic of the glamorous style.
30. What are the sleeping dimensions of a 3-seater sofa bed? The sleeping dimensions of a 3-seater sofa bed vary depending on the model, but are typically around 140–160 cm wide and 190–200 cm long. This is a comfortable space for one or two people, although not as spacious as a double bed. When choosing a sofa, it's worth considering the thickness and type of mattress – models with a foam mattress are lighter, while spring mattresses provide better support. It's also worth checking the folding mechanism to ensure it's easy to use and doesn't require much force. Thanks to these features, a 3-seater sofa bed can serve as both an elegant living room piece and a comfortable sleeping place for guests.